Hotline & Outreaching Service Team

Hotline Service


  • Provide immediate professional advice or counseling
  • Handle enquiries for service information
  • Make referrals to appropriate service units if needed
  • Provide communication backup support to SWD after office hours outreaching teams

Outreaching Service

  • Cases involving suspected battered spouse
  • Acute marital / family / interpersonal conflict
  • Acute emotional problem
  • Cases with immediate need for food / warm clothing

Referral Service


Social Welfare Department and non-governmental organization (NGOs), Hospital Authority, Police, other governmental departments, or appropriate parties.